Refund Policy

Effective date: October 3, 2026

SocialReels is offered in a few ways — a request-based fulfillment service where we generate and deliver work for you, and custom-build engagements. This policy explains when a purchase is refundable under each.

1. Request-based fulfillment

When you submit a request through our public request form, the price shown at submission is what you're invoiced — it depends on which services you select, how many properties you include, and, for a marketing video, which template you choose. We email you an invoice and, once it's ready, a payment link.

• Before you've paid — you can cancel a submitted request at any time with no charge; just contact support.
• After you've paid, before delivery — once payment is received, we begin generating your work. You can review each delivered result and accept it or ask for changes; if a result genuinely can't be made usable for your listing, contact support and we'll work out a partial or full refund for that item.
• After delivery and acceptance — a result you've accepted is considered delivered and is non-refundable — the underlying AI compute cost is incurred as soon as the work is generated, regardless of how the finished piece is ultimately used.

2. Custom-build engagements

Custom-build plans are a fixed, one-time price for a scoped project (no code ownership, full source handoff, or full source handoff with local generation). Because scope and work performed varies by project, refund and cancellation terms for a custom-build engagement are agreed individually as part of that engagement — contact us to discuss a specific project.

3. How to request a refund

Email faruq@socialreels.app with the email you submitted your request with and the purchase in question. We aim to respond within a few business days.